Corporate Governance

Commitment to Integrity and Good Governance Malaysia Aviation Group (MAG) has a zero-tolerance policy towards fraud, bribery and corruption and is committed to conducting business with the highest levels of ethics and utmost integrity.

MAG recognises that corruption poses a serious threat to the organisation's growth and long-term sustainability. Corruption and related offences undermine legitimate business operations, distort competition, tarnish reputations and raise risk exposure. While performing their duties, our employees are responsible for understanding and adhering to applicable laws, regulations, and our Code of Business Conduct. Integrity is a core value ingrained in MAG’s work culture ensuring transparency, sound governance and compliance with both the spirit and the letter of the law. MAG prohibits all forms of corruption, including but not limited to bribery and/or trading in influence. We strictly forbid anyone associated with our business from offering, giving, soliciting, accepting or receiving any type of bribe including facilitation payments. We are dedicated to implementing secure and transparent governance processes throughout our business operations in order to eliminate and prevent corruption in our dealings with customers and stakeholders. Our Board of Directors and Senior Management have set the tone by emphasising to all that combating corruption throughout the organisation is a key priority.

The MAG Anti-Bribery and Corruption Manual states that MAG will continuously prevent corruption through the MAG Anti-Corruption Plan (MACP). The Anti-Bribery and Corruption Manual and MACP apply to all Group sister companies and business partners. The MACP's fundamental components include: Commitment from the top-level management Conducting risk assessments Developing adequate procedures Conducting integrity due diligence of third parties Providing communication and training Monitoring and reviewing our risks and processes to identify improvement areas The Board of Governance & Ethics Committee evaluates and reviews the Anti-Bribery & Corruption Manual and the effectiveness of MACP on a quarterly basis to ensure compliance with applicable laws, rules and regulations in all countries in which MAG operates.

MAG acknowledges that sustainable business relationships are founded on trust and transparency. Additionally, we expect our Business Partners to adhere to our standards and values when conducting business. All MAG suppliers and parties with a contractual relationship with us for the purpose of providing products and services must comply with our Supplier's Code of Conduct and fully adhere to our MAG Anti-Corruption Plan.

MAG's Board of Directors and Senior Management team believe that everyone in the organisation and anyone associated with us plays an equal role in supporting and contributing to the Company’s corporate vision and mission. As members of the MAG family, we are concerned that negative effect of infringements to our Business Philosophy and Principles will prevent the Company from achieving its overall corporate vision, mission and objectives as well as cause damage to our brand and reputation. The MAG Whistleblowing Policy applies to all individuals at all levels and grades, including Directors, Senior Management, Managers, Executives and Non-Executives (whether permanent, fixed-term or temporary) comprising trainees, seconded staff, home workers, casual workers, volunteers and interns employed by the Company as well as agents, agency staff, consultants, vendors, independent contractors and suppliers of goods and services. The Board of Directors and Senior Management team have assured that no individual will face victimisation, retribution or retaliation from MAG or any of its Management when they raise their concern through the hotline in good faith. Your concerns and identity will be treated with strict confidentiality. We will ensure that your name and position are not disclosed without your permission unless required by law. To raise any report or concern, you may use one of the following channels: Toll free number available 24 hours in any country: 1-800-81-7270 Secured online platform in Malaysia only: www.malaysiaairlines.ethicspoint.com ; choose “File a New Report”