Mishandled Baggage

Ask Amal Mishandled Baggage

Mishandled Baggage Frequently Asked Questions

Answer: If your checked baggage is missing, please contact a Malaysia Airlines representative immediately or proceed to our Baggage Services Office before leaving the airport premises. You may also report your delayed baggage online here: https://mybag.aero/baggage/#/mab/en-gb/main-menu You will be required to fill up a form to assist in locating your missing baggage and will be given a confirmation case report number. The case report number enables you to check your baggage status online here: https://mybag.aero/baggage/#/mab/en-gb/manage-delayed-and-damaged The Baggage Services Office at KUL is open from 0700Hrs – 2359Hrs and can be reached at +603 8777 2288.

Answer: While we strive to ensure you always receive your belongings as scheduled and in their original condition, we also provide contingency services should something unfortunate happen. Baggage Services, also known as Mishandled Load Office (MLO) or Lost and Found Office, will be able to assist you in the event of: Delayed or missing baggage. Damage and pilferage. Articles or items left on an aircraft or within Malaysia Airlines premises. Free delivery service of mishandled baggage to passengers.